I'm not the main grocery shopper in my household. I have a bitch that does what I tell her to. But, I was sent...I mean, I volunteered to go to Publix the other day and pick up a few items. Finished checking out and the young man hands the two bags of groceries to me in plastic bags and as bad as I hate to admit it, I fumbled.
WT doesn't fumble. But, I fumbled. Had bought a bottle of the Publix brand steak sauce that shattered. I thought I'd try it since it's so much cheaper than A1, which my family loves. Anywho, I said, "Hey, my bad. It was my fault" yadda, yadda. They still cleaned all of my other stuff up, while asking if I needed new stuff. I expected to pay for a new bottle. They gave me one.
They just have exceptional customer service, imo. And it's consistent. I like Winn Dixie too but I must say that I think that Publix is in a league of their own when it comes to the entire shopping experience.
Publix cannot, however, touch the Winn Dixie deli BBQ baked beans. Those are good for the heart.